{"id":9498,"date":"2023-02-13T10:53:17","date_gmt":"2023-02-13T09:53:17","guid":{"rendered":"https:\/\/www.zmc.com.tn\/?p=9498"},"modified":"2023-02-13T10:53:17","modified_gmt":"2023-02-13T09:53:17","slug":"les-gourous-de-la-qualite-philip-crosby","status":"publish","type":"post","link":"https:\/\/www.zmc.com.tn\/?p=9498","title":{"rendered":"Les gourous de la qualit\u00e9 : Philip Crosby"},"content":{"rendered":"<p><a href=\"https:\/\/www.zmc.com.tn\/?attachment_id=9502\" rel=\"attachment wp-att-9502\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft wp-image-9502 size-full\" src=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2023\/02\/13022023pq.png\" alt=\"\" width=\"319\" height=\"159\" srcset=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2023\/02\/13022023pq.png 319w, https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2023\/02\/13022023pq-300x150.png 300w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/><\/a>Crosby est bien connu dans le monde des affaires pour ses concepts\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00ab z\u00e9ro d\u00e9faut\u00bb et \u00abprofiter de la journ\u00e9e\u00bb. Sa philosophie repose sur la conviction que les probl\u00e8mes commerciaux proviennent d&rsquo;une mauvaise gestion et non de mauvais travailleurs. Il a \u00e9tabli quatre points principaux qui devraient aider \u00e0 atteindre la qualit\u00e9 souhait\u00e9e dans l\u2019administration :<\/p>\n<p>1- \u00ab\u00a0La qualit\u00e9 est d\u00e9finie comme \u00e9tant conforme aux exigences\u00a0\u00bb.<\/p>\n<p>2- \u00ab\u00a0Le syst\u00e8me qualit\u00e9 est la pr\u00e9vention\u00a0\u00bb.<\/p>\n<p>3- \u00ab\u00a0Le standard d&rsquo;ex\u00e9cution est z\u00e9ro d\u00e9faut\u00a0\u00bb.<\/p>\n<p>4- \u00ab\u00a0La mesure de la qualit\u00e9 est le prix de la conformit\u00e9\u00a0\u00bb.<\/p>\n<p>De l\u00e0, il a cr\u00e9\u00e9 un programme en 14 \u00e9tapes pour am\u00e9liorer la qualit\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Crosby est bien connu dans le monde des affaires pour ses concepts\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00ab z\u00e9ro d\u00e9faut\u00bb et \u00abprofiter de la journ\u00e9e\u00bb. Sa philosophie repose sur la conviction que les probl\u00e8mes commerciaux proviennent d&rsquo;une mauvaise gestion et non de mauvais travailleurs. Il a \u00e9tabli quatre points principaux qui devraient aider \u00e0 atteindre la qualit\u00e9 souhait\u00e9e dans l\u2019administration : 1- \u00ab\u00a0La qualit\u00e9 est d\u00e9finie comme \u00e9tant conforme aux exigences\u00a0\u00bb. 2- \u00ab\u00a0Le syst\u00e8me qualit\u00e9 est la pr\u00e9vention\u00a0\u00bb. 3- \u00ab\u00a0Le standard d&rsquo;ex\u00e9cution est z\u00e9ro d\u00e9faut\u00a0\u00bb. 4- \u00ab\u00a0La mesure de la qualit\u00e9 est le prix de&hellip;<\/p>\n","protected":false},"author":1,"featured_media":9502,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[],"class_list":["post-9498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-parlons-qualite"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/posts\/9498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9498"}],"version-history":[{"count":1,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/posts\/9498\/revisions"}],"predecessor-version":[{"id":9505,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/posts\/9498\/revisions\/9505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/media\/9502"}],"wp:attachment":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}