{"id":3175,"date":"2019-08-29T11:14:48","date_gmt":"2019-08-29T09:14:48","guid":{"rendered":"https:\/\/www.zmc.com.tn\/?page_id=3175"},"modified":"2020-11-26T08:47:00","modified_gmt":"2020-11-26T07:47:00","slug":"iso-90042018-management-de-la-qualite-qualite-dun-organisme-lignes-directrices-pour-obtenir-des-performances-durables","status":"publish","type":"page","link":"https:\/\/www.zmc.com.tn\/?page_id=3175","title":{"rendered":"ISO 9004 : 2018"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3175\" class=\"elementor elementor-3175 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72befa4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72befa4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0353ce8\" data-id=\"0353ce8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cddbfb7 elementor-widget elementor-widget-image\" data-id=\"cddbfb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"380\" height=\"228\" src=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2019\/08\/img.jpg\" class=\"attachment-large size-large wp-image-3176\" alt=\"\" srcset=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2019\/08\/img.jpg 380w, https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2019\/08\/img-300x180.jpg 300w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7637421 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7637421\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d72100\" data-id=\"4d72100\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-895b7d6 elementor-widget elementor-widget-text-editor\" data-id=\"895b7d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 0.0001pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: bottom;\"><span style=\"font-size: 12pt; line-height: 150%; font-family: Arial, sans-serif; color: #008000;\">Tunis le 27 Ao\u00fbt 2019.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f5e785 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f5e785\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3360340\" data-id=\"3360340\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b61baa elementor-widget elementor-widget-text-editor\" data-id=\"2b61baa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div align=\"justify\"><p>La norme ISO 9004\u00a0:2018 fournit des lignes directrices permettant aux organismes d\u2019obtenir des performances durables dans un environnement complexe, exigeant et en perp\u00e9tuelle \u00e9volution, par r\u00e9f\u00e9rence aux principes de management de la qualit\u00e9 d\u00e9crits dans l\u2019<a href=\"https:\/\/www.iso.org\/obp\/ui\/fr\/#iso:std:iso:9000:ed-4:en\">ISO\u00a09000:2015<\/a>. Lorsqu\u2019ils sont appliqu\u00e9s correctement, les principes de management de la qualit\u00e9 peuvent servir de base d\u2019harmonisation pour les valeurs et les strat\u00e9gies de l\u2019organisme.<\/p><p>Alors que l\u2019<a href=\"https:\/\/www.iso.org\/obp\/ui\/fr\/#iso:std:iso:9001:ed-5:en\">ISO\u00a09001:2015<\/a>\u00a0vise \u00e0 assurer la confiance dans les produits et services d\u2019un organisme, la norme ISO 9004\u00a0:2018 vise \u00e0 assurer la confiance dans l\u2019aptitude de l\u2019organisme \u00e0 obtenir des performances durables.<\/p><p>L\u2019attention que la direction porte \u00e0 l\u2019aptitude de l\u2019organisme \u00e0 r\u00e9pondre aux besoins et attentes des clients et des autres parties int\u00e9ress\u00e9es pertinentes assure la confiance dans l\u2019obtention de performances durables. La norme ISO 9004\u00a0:2018 traite de l\u2019am\u00e9lioration syst\u00e9matique des performances globales de l\u2019organisme. Il inclut la planification, la mise en \u0153uvre, l\u2019analyse, l\u2019\u00e9valuation et l\u2019am\u00e9lioration d\u2019un syst\u00e8me de management efficace et efficient.<\/p><p>Des facteurs ayant une incidence sur la r\u00e9ussite d\u2019un organisme apparaissent continuellement, \u00e9voluent, augmentent ou diminuent au fil du temps et il est important de s\u2019adapter \u00e0 ces changements pour obtenir des performances durables. Ils comprennent, par exemple, la responsabilit\u00e9 soci\u00e9tale, des facteurs environnementaux et culturels, en plus de ceux qui peuvent avoir \u00e9t\u00e9 pr\u00e9c\u00e9demment pris en compte, tels que l\u2019efficience, la qualit\u00e9 et l\u2019agilit\u00e9; ces facteurs, pris en compte globalement, font partie du contexte de l\u2019organisme.<\/p><p>L\u2019aptitude \u00e0 obtenir des performances durables est renforc\u00e9e par les managers \u00e0 tous les niveaux qui apprennent et comprennent les \u00e9volutions du contexte de l\u2019organisme. L\u2019am\u00e9lioration et l\u2019innovation contribuent \u00e9galement \u00e0 des performances durables.<\/p><p>La norme ISO 9004\u00a0:2018 encourage l\u2019auto-\u00e9valuation et fournit un outil d\u2019auto-\u00e9valuation permettant de d\u00e9terminer le niveau d\u2019adoption par l\u2019organisme des recommandations \u00e9nonc\u00e9es dans le pr\u00e9sent document.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tunis le 27 Ao\u00fbt 2019. La norme ISO 9004\u00a0:2018 fournit des lignes directrices permettant aux organismes d\u2019obtenir des performances durables dans un environnement complexe, exigeant et en perp\u00e9tuelle \u00e9volution, par r\u00e9f\u00e9rence aux principes de management de la qualit\u00e9 d\u00e9crits dans l\u2019ISO\u00a09000:2015. Lorsqu\u2019ils sont appliqu\u00e9s correctement, les principes de management de la qualit\u00e9 peuvent servir de base d\u2019harmonisation pour les valeurs et les strat\u00e9gies de l\u2019organisme. Alors que l\u2019ISO\u00a09001:2015\u00a0vise \u00e0 assurer la confiance dans les produits et services d\u2019un organisme, la norme ISO 9004\u00a0:2018 vise \u00e0 assurer la confiance dans l\u2019aptitude&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3175","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/3175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3175"}],"version-history":[{"count":0,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/3175\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}