{"id":2131,"date":"2018-08-27T14:08:00","date_gmt":"2018-08-27T12:08:00","guid":{"rendered":"http:\/\/www.zmc.com.tn\/?page_id=2131"},"modified":"2018-08-27T14:46:51","modified_gmt":"2018-08-27T12:46:51","slug":"iso-100042018-management-de-la-qualite-satisfaction-du-client-lignes-directrices-relatives-a-la-surveillance-et-au-mesurage","status":"publish","type":"page","link":"https:\/\/www.zmc.com.tn\/?page_id=2131","title":{"rendered":"ISO 10004:2018 Management de la qualit\u00e9 &#8211; Satisfaction du client &#8211; Lignes directrices relatives \u00e0 la surveillance et au mesurage."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2131\" class=\"elementor elementor-2131 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8cbe293 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8cbe293\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ef222d\" data-id=\"6ef222d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb7f09e elementor-widget elementor-widget-image\" data-id=\"eb7f09e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10004.jpg\" class=\"attachment-medium size-medium wp-image-2094\" alt=\"\" srcset=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10004.jpg 250w, https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10004-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ad6b57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ad6b57\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4522244\" data-id=\"4522244\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb7571c elementor-widget elementor-widget-text-editor\" data-id=\"cb7571c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>30 Juillet 2018<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77753b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77753b5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a64dd06\" data-id=\"a64dd06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6364aa elementor-widget elementor-widget-text-editor\" data-id=\"a6364aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le pr\u00e9sent document fournit des lignes directrices relatives \u00e0 la d\u00e9finition et \u00e0 la mise en \u0153uvre de processus de surveillance et de mesure de la satisfaction du client.\u00a0<\/p><p>Le pr\u00e9sent document est destin\u00e9 \u00e0 \u00eatre utilis\u00e9 par tout organisme, quels que soient son type, sa taille ou les produits et services qu&rsquo;il fournit. Le pr\u00e9sent document porte sur les clients externes \u00e0 l&rsquo;organisme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>30 Juillet 2018 Le pr\u00e9sent document fournit des lignes directrices relatives \u00e0 la d\u00e9finition et \u00e0 la mise en \u0153uvre de processus de surveillance et de mesure de la satisfaction du client.\u00a0 Le pr\u00e9sent document est destin\u00e9 \u00e0 \u00eatre utilis\u00e9 par tout organisme, quels que soient son type, sa taille ou les produits et services qu&rsquo;il fournit. Le pr\u00e9sent document porte sur les clients externes \u00e0 l&rsquo;organisme.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2131","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/2131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2131"}],"version-history":[{"count":0,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/2131\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}