{"id":2124,"date":"2018-08-27T14:46:26","date_gmt":"2018-08-27T12:46:26","guid":{"rendered":"http:\/\/www.zmc.com.tn\/?page_id=2124"},"modified":"2018-08-27T14:46:26","modified_gmt":"2018-08-27T12:46:26","slug":"iso-100022018-management-de-la-qualite-satisfaction-des-clients-lignes-directrices-pour-le-traitement-des-reclamations-dans-les-organismes","status":"publish","type":"page","link":"https:\/\/www.zmc.com.tn\/?page_id=2124","title":{"rendered":"ISO 10002:2018 Management de la qualit\u00e9 &#8211; Satisfaction des clients &#8211; Lignes directrices pour le traitement des r\u00e9clamations dans les organismes."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2124\" class=\"elementor elementor-2124 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13b921e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13b921e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5aa47da\" data-id=\"5aa47da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cff670f elementor-widget elementor-widget-image\" data-id=\"cff670f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10002.jpg\" class=\"attachment-medium size-medium wp-image-2092\" alt=\"\" srcset=\"https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10002.jpg 250w, https:\/\/www.zmc.com.tn\/wp-content\/uploads\/2018\/08\/10002-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab16834 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab16834\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1aaaa22\" data-id=\"1aaaa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6011afb elementor-widget elementor-widget-text-editor\" data-id=\"6011afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>30 Juillet 2018<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e350dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e350dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d22078\" data-id=\"7d22078\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57088e2 elementor-widget elementor-widget-text-editor\" data-id=\"57088e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le pr\u00e9sent document fournit des lignes directrices relatives au processus de traitement des r\u00e9clamations relatif aux produits et services au sein d&rsquo;un organisme, notamment en mati\u00e8re de planification, conception, d\u00e9veloppement, fonctionnement, mise \u00e0 jour et am\u00e9lioration. Le processus de traitement des r\u00e9clamations d\u00e9crit est destin\u00e9 \u00e0 \u00eatre utilis\u00e9 en tant que l&rsquo;un des processus d&rsquo;un syst\u00e8me global de management de la qualit\u00e9.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>30 Juillet 2018 Le pr\u00e9sent document fournit des lignes directrices relatives au processus de traitement des r\u00e9clamations relatif aux produits et services au sein d&rsquo;un organisme, notamment en mati\u00e8re de planification, conception, d\u00e9veloppement, fonctionnement, mise \u00e0 jour et am\u00e9lioration. Le processus de traitement des r\u00e9clamations d\u00e9crit est destin\u00e9 \u00e0 \u00eatre utilis\u00e9 en tant que l&rsquo;un des processus d&rsquo;un syst\u00e8me global de management de la qualit\u00e9.\u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2124","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/2124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2124"}],"version-history":[{"count":0,"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=\/wp\/v2\/pages\/2124\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zmc.com.tn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}